FAQs

Do I have to make a Playbook for each patient/client?

No. All of your patients/clients can use your single branded Playbook.  We have created a revolutionary new mobile experience where each patient has access to both a library of your content AND their private personalized instructions in one-click on their phone.

If there are multiple clinicians in the same office, do they each have their own Playbook? 

Yes.

Is there a library of content that comes with the app?

The AdviceCoach technology was designed to make it easy for patients/clients to remember what their own trusted practitioner prescribed. While practitioners can build a library of their own custom videos, audio clips, photos, forms, maps, surveys, there is no generic content.

How can I communicate with the users of my Playbook?

Messaging: Your patients/clients can send you in-app private messages. You can send your patients/clients push notifications and emails from your desktop dashboard.

Feedback: Your Patients/clients can send you feedback inside the app right from their instructions! All feedback appears instantly on your dashboard.

Can my patients/clients communicate with me within the Playbook by video?

Yes! Selfie videos can be added to their private personal plan which practitioners can view instantly on the dashboard. 

Can I track my patients/clients use?

Yes. The desktop dashboard is where you can track usage, generate reports and manage your users remotely.

Can I add content remotely to an individual’s private plan on their phone?

Yes.

Can I add content to the public library screen of the playbook remotely?

Yes.

Can I password protect my Playbook?

Yes

Can I charge for my Playbook? Who sets the price? How is the Playbook paid for?

If you want to charge your users for your Playbook, we will add a popup that asks for your Lock Code before the user can upload your Playbook. You set the price and collect the payment in whatever way you wish from your website. AdviceCoach receives 5% of your Playbook price.

Can I add content that is related to wellness, like stress management or meditations?

Yes. There are no limitations to the type of content you can deliver inside your Playbook.

Are you HIPAA-compliant?

Yes, our technology has been audited by Corsis.


Physical Therapy

Do I take video of my patient or does my patient take video of me?

We highly suggest that you have your patient take a video of you demonstrating the exercise. In our experience, the patient is always corrected during the recording which forces them to begin again. Your demonstration is clearer and easier to follow.

How can I see what exercises are in a patient’s HEP?

Simply log into www.advicecoachapp.com, click View My Playbooks/Manage Users/ Name of parient and every video in his/her Personal Plan is listed and can be re-ordered, edited or deleted. You can also add a new video to a patient’s Personal Plan remotely from that screen.

Can I make one Playbook to use with my patients and another with general stretching exercises to sell/offer remote patients/clients?

Yes. You can make as many Playbooks as you like.